Please provide at least two business days’ notice to cancel a session without penalty.
Missed sessions, or sessions cancelled without two business days’ notice, must be paid in full by you, regardless of reason (emergency, bad weather, sickness, etc.). Business days are defined as Monday to Friday. Holidays and weekends are not business days. Monday sessions must be cancelled by Thursday at 4 PM. Missed appointments are recorded as “missed appointments” on receipts for extended medical insurance plans.
We are pleased to offer telephone or video sessions to support you in navigating unforeseen problems, like sickness. Contact us to arrange a telephone or video session if needed.